Why was my message blocked?

A message is blocked when it breaks a chat rule. The reason is written under the word Blocked. To fix it, write a new message without the part the rule names.

1. You send a message
2. It breaks a chat ruleIt is blocked
3. Only you see itThe other person does not get it

Does the other person see a blocked message?

No. Only you see it. It was never delivered, and they are not told.

What isn’t allowed in chats?

• Phone numbers, email addresses, links and social media usernames. Links to xobestie.com are fine.
• Moving a sale or a payment outside XO Bestie.
• Buying or selling drugs or weapons.
• Hateful, insulting, sexual, violent or threatening messages.
• Words on our blocked list.

Why can’t I share my email, phone number or Instagram?

To keep you safe, buying and selling stays inside XO Bestie. Nobody from XO Bestie will ever ask for your personal or financial information.

Can I pay a seller outside the app?

No. Always pay inside XO Bestie. See Avoiding fraud and scams.

Can I ask for a blocked message to be reviewed?

No. Write a new message without the part that broke the rule.

Where can I read more about messages?

See Messages: chatting with sellers, shops and customers.