1. Help Center
2. Your account

Signing in, sign-in codes, your details, security, privacy and closing your account.

• Signing in and signing outSign in with your email or user ID and your password. You stay signed in until you sign out, change your password, or go 60 days without using the app.
• I can't sign inWhat to do when you cannot sign in: a forgotten password, a locked or closed account, or a sign-in code.
• Resetting a forgotten passwordTap Forgot password? on the Sign In card, enter your email, and open the link we send. The link works once and lasts 30 minutes.
• Sign-in codes and two-factor authenticationXO Bestie emails you a code the first time you sign in on a new phone, tablet, or browser. Learn why, and what the two-factor settings do.
• I didn't get my code, or it says it isn't validWhat to do when a sign-up, sign-in, email or phone code does not arrive or does not work.
• Changing your name or date of birthChange your first name, last name, or date of birth in Personal Information. These details are the same on every profile.
• Changing your user IDYour user ID is one of the two ways you sign in. You can change it once every 14 days in Log in and Security.
• Changing your passwordChange your password in Log in and Security. You need your current password, and you are signed out everywhere afterward.
• Changing your email addressChange the email you sign in with. You need your password, and a 6-digit code we send to the new address.
• Adding or changing your phone numberAdd or change the US phone number on your account. We text a code to confirm it. You need a confirmed number to save your Ship From or Business Address.
• Your devices, signing out everywhere and security alertsSee the devices that can open your account, sign out everywhere, and learn what to do if a sign-in alert was not you.
• Your privacy choices and where to read our policiesWhere to read XO Bestie's terms and policies, and how to choose whether we use personalized ads on the website.
• Closing your accountClose your XO Bestie account in the app. You have 30 days to change your mind. After that it is permanent.
• Reopening a closed accountSign in within 30 days of closing your account and it comes back. After 30 days it cannot be reopened.
• I had an XO Bestie account before. Can I still sign in?How to sign in to an account you had before, and what to do if the email on it cannot receive a code.