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Contacting XO Bestie Support

Safety and support2 min readUpdated November 2026
On this page
  1. How do I send a message to Support?
  2. Which topic should I pick?
  3. How will I get the reply?
  4. How do I answer a reply?
  5. Why can’t I reply to a conversation?
  6. Why is my old conversation missing?
  7. Can I send a screenshot?
  8. What if I cannot sign in?
  9. Where can I learn more?

You contact XO Bestie Support by sending a message from the Support screen in the app. We reply by email and inside the app. You can also email support@xobestie.com.

In the appMenuGlobal SettingsSupport

How do I send a message to Support?

  1. Tap Menu.
  2. Open Global Settings.
  3. Tap Support.
  4. Pick the topic that fits best.
  5. Type your message in the Message box. It must be 10 to 4,000 characters.
  6. Tap Send.

You get a conversation number. Keep it if you write to us again about the same thing.

The app adds your name and email for you.

Which topic should I pick?

The topics are:

  • My account
  • Signing in
  • An item or a shop
  • Getting paid
  • Something else

There is no topic for orders. For a problem with an order, pick An item or a shop or Something else. Say what happened and give the order number if you have it.

How will I get the reply?

We reply by email and in the app. You also get an email to say we received your message.

To read a reply in the app, go to Support and look under Your conversations (last 90 days). Tap a conversation to read it. Each one shows one of these:

  • Waiting for a reply: we have not answered your last message yet.
  • Support replied: we wrote back. Open it to read.
  • Closed: the conversation is finished.

We do not promise a reply time.

How do I answer a reply?

  1. Go to Support and open the conversation.
  2. Type your message in the Write a reply box.
  3. Tap Send.

Answer in the app. If you answer our email instead, it reaches our inbox but does not show in your conversation in the app.

Why can’t I reply to a conversation?

A closed conversation cannot be reopened. Start a new one from Support instead.

Why is my old conversation missing?

The list shows conversations from the last 90 days.

Can I send a screenshot?

Not in the app. The form takes text only. To send a screenshot, email support@xobestie.com. That email goes to our inbox, not into your app conversation.

What if I cannot sign in?

You need to be signed in to open Support in the app. Email support@xobestie.com instead, and tell us what you see. See also I can’t sign in to my account.

Where can I learn more?

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