I'm having a technical problem
On this page
Start with the quick fixes below. If the problem stays, write to Support and tell us what you saw.
What can I try first?
- Check your internet connection. A weak connection can stop screens from loading or saving.
- Close the app and open it again.
- Update the app to the newest version from the App Store or Google Play.
- Sign out, then sign in again. Tap Menu, then tap Sign Out at the bottom.
The app asks me to update
Update XO Bestie from the App Store or Google Play, then sign in again.
A screen looks old or empty
On the Feed tab and on the Wallet, pull the screen down to refresh it.
I cannot sign in on the website
Turn off private browsing, or allow site data for xobestie.com, then try again. For other sign-in problems, see I can’t sign in.
The app cannot use my photos
Open your phone’s Settings, find XO Bestie, and allow it to use your photos. Then go back to the app and try again.
The app cannot use my location
Open your phone’s Settings, find XO Bestie, and turn location on. See Finding a service near you.
I am not getting notifications
On a phone, your phone’s settings decide if XO Bestie can send notifications. Open your phone’s Settings, find XO Bestie, and turn notifications on. Push notifications go to the phone app only, not to the website. See Push notifications and Notification settings.
My post did not finish uploading
Keep the app open until your post is live. If it did not finish, tap the line at the top of the Feed to try again, or post it again.
What does not work on the website?
- Card Readers, for a Service Provider. Use the iPhone or Android app.
- You cannot post videos from a web browser. Use the phone app.
What if nothing helps?
Write to Support. Tell us what you were doing, what you saw on the screen, and which device you use. See Contacting XO Bestie Support.