1. Help Center
2. Selling

Getting ready to sell, editing listings, shipping your sales, returns, promotions and your shop's numbers.

• Getting ready to sell: the Before you can sell checklistA few steps must be done before you can list an item or a service. The app shows what is left when you tap Sell and takes you to each step.
• Setting your Ship From or Business AddressYour Ship From Address is where carriers pick up your packages. A Service Provider sees it as Business Address. One address covers your whole account.
• Setting your return policyChoose how many days customers have to return an item and who pays return shipping. One policy covers your account, and you need it to list.
• Choosing how an item shipsYou choose how each item ships when you list it: XO Bestie handles it, or you do. You also choose who pays. There is no shop-wide setting.
• Editing a listingOpen your listing from My Closet, My Inventory or My Products, tap Edit, change what you need and tap Save changes. A listing that has sold cannot be changed.
• Unpublishing a listingTap Unpublish on a listing to hide it from shoppers. Tap Publish to put it back. The app has no delete button, so Unpublish is how you take a listing down.
• How do I know I've made a sale?When something sells, you get a You sold notification, an email, and a row in Need your attention. The order waits in Manage Orders under Unshipped.
• Manage Orders: your sales listManage Orders lists everything you have sold. New sales are on the Unshipped tab. Use the tabs and search to find an order, then tap it to open it.
• Shipping a sale: labels, packing and trackingHow to ship an order on XO Bestie, with a label from XO Bestie or your own carrier, and what to do if a label will not print.
• Cancelling a saleYou can cancel a sale before you take a shipping label. The customer is refunded in full and you pay the card processing fee.
• Handling a returnHow a return reaches you, how long you have to check the item, and how to accept it, reject it or message the customer.
• Running a sale with Discounts and PromotionsPut your whole shop, or items you pick, on sale for a set number of days. Shoppers see the reduced price and a sale badge.
• Store Performance: your shop's numbersSee how many people looked at your items, saved them and followed you, plus what sold and what you earned.
• How do I reply to a review a customer left me?Reply to a review from My Reviews, change your reply later, and learn what you cannot do to a review.
• A return came back to me. Does it go back on sale?An accepted return does not put the item back on sale by itself. Here is how to list a returned item again.
• Who can see my name and address?Where your account name and your Ship From or Business Address show, and what a Service Provider's address means for the public.
• A parcel I shipped was lost or arrived damaged. What happens to my sale?What happens to your sale and your payout when a parcel you shipped is lost or damaged, and what to do.
• What items am I not allowed to sell?The items you cannot sell on XO Bestie, the checks every listing goes through, and what happens when one is flagged.