Setting your Ship From or Business Address

Your Ship From Address is the address carriers collect your packages from. It prints on your shipping labels. If you are a Service Provider, it is your Business Address, where customers come to find you.

For a Boutique, open Boutique Settings. For a Creator, open Creator Settings. For a Service Provider, open Shop Settings and tap Business Address. You can also reach it from the Before you can sell panel.

How do I set it?

1. Tap Menu.
2. Tap your profile’s settings, then Ship From Address (Business Address for a Service Provider).
3. Fill in Address line 1. Address suggestions appear as you type.
4. Add Address line 2 if you need it, such as an apartment, suite or unit number.
5. Check City, State and ZIP Code.
6. If the screen asks for a phone number, type it and tap Send code. See the next question.
7. Tap Save.

You can save once the address is complete and your phone number is confirmed.

Why does the screen ask for a phone number?

Carriers need a contact number. If your account has no confirmed phone number yet, you confirm one here.

1. Type your phone number.
2. Tap Send code.
3. Type the code we text you.

If the code doesn’t arrive, check the number, wait a moment and tap Send code again. This becomes the phone number on your account.

Why can I not change the name or the country?

The name is your account name. The country is set by your region. Both are locked on this screen. To change your name or phone, see How do I update my account details?.

What if my address can’t be saved?

Check the street and the ZIP Code. If there is an apartment, suite or unit number, add it on Address line 2.

Can I use a different address for each profile?

No. You have one address for your whole account. If you change it, it changes for every profile you have. A Service Provider’s Business Address is the same address as the Ship From Address of your other profiles.