Payments and payouts

Cards, declined payments, tax, refunds, fees, the Wallet and getting paid.

Paying with a card: adding and managing cardsXO Bestie takes credit and debit cards only. Learn how to add a card, pick your default, and remove one.
My payment was declined or my order didn't go throughWhat to do when your payment fails at checkout or when you book. Nothing is charged when a payment fails.
When will I get my refund?Refunds go back to the card you paid with, usually within 3 to 5 business days. When a refund starts and where to check it.
Selling fees: what XO Bestie chargesSellers pay two fees on each sale and nothing else. Buyers pay no fee. See how fees work and where to check your earnings.
Setting up how you get paidAdd your bank details and confirm who you are so your sales can be paid out. One payout account covers all your profiles.
When you get paidHow long sale money is held, when it is sent to your bank, and what to check if you have not been paid.
Your Wallet explainedWhat you see in your Wallet: your balance, payout account, saved cards, transaction history and monthly statements.