My payment was declined or my order didn't go through
On this page
If your payment fails, nothing is charged and no order is made. Your items stay in your bag, so you can fix the problem and try again.
- You tap Place order
- The payment failsNothing is charged
- Your items stay in your bagNo order is made
- Fix it and try again
What should I do?
- Read the message on the screen. It tells you what to fix.
- Check the card under Pay with. Make sure it is the right card and has not expired. If you have no card saved, tap + Add new.
- Tap Place order again.
My card was declined
Your bank refused the payment. Choose another card under Pay with, or tap + Add new, then tap Place order. To find out why, call your bank. See Paying with a card.
My bank asked me to confirm the payment
Some banks ask you to confirm a payment in a window from the bank. If you closed it, tap Place order again and finish the bank’s step.
An item in my bag is no longer available
Someone may have bought it first. Open your bag, remove the item, and check out the rest. See Your bag.
Was I charged anyway?
No. When a payment fails, nothing is charged. To be sure, check Purchases. If there is no order, you did not buy anything.
It still doesn’t work
Try another card. If it keeps failing, contact us. See Contacting XO Bestie Support.