1. Help Center
2. Service providers

Your shop, services, hours, booking policy, staff, appointments, the POS till and licenses.

• Offering services on XO BestieThe Service Provider profile gives you a shop page, a booking calendar, staff and a card till for beauty and wellness work. Nothing ships. See what you get.
• Where do I start as a beauty professional?The guides for setting up a Service Provider profile, from your shop page to your services, products and staff.
• Your Business Profile and editing your shopYour Business Profile is your shop page in owner mode. See what each About section needs, how to add portfolio photos, and how to edit your shop details.
• Setting your business hoursChoose your time zone and the days and times you are open. Customers can only book inside these hours. You need them before you can add a service.
• Setting your booking policy: deposits and cancellationsChoose whether customers pay a deposit, how late they can cancel for free, and how far ahead they can book. Customers see your policy before they book.
• Adding services to your Service CatalogueAdd a service by choosing its type from the list, then set its lengths and prices. It goes live as soon as you finish. You can unpublish it any time.
• Selling products customers collect in storeAdd beauty products to your shop. Customers add them to a booking, or you add them at the till. Nothing ships. Customers collect them from you.
• Adding and managing staffAdd the people who work with you, set their hours and languages, and choose who takes bookings. Customers pick a team member when they book.
• Your Booking CalendarSee your appointments by day or by work week, open one to manage it, and find out how you hear about new, moved and cancelled bookings.
• Finishing, rescheduling or cancelling an appointmentHow to finish an appointment and charge the customer, mark a no-show, move or cancel it, and refund a finished appointment.
• Your customer listSee everyone who booked with you, add walk-in customers, and open a customer to see their details and past bookings.
• Sales: settled bookings and in-store salesSee finished, cancelled and no-show bookings and your counter sales in one list, search it, change the time range and open a sale.
• Setting up a card reader or Tap to PayPair the Stripe M2 card reader or turn on Tap to Pay on your phone, so your till can take cards. Phone and tablet app only.
• Taking payment at the POS tillHow to ring up a customer at the POS: add the customer, services, staff, products and a tip, then charge their card on your reader or with Tap to Pay.
• Your in-store return policyChoose how long customers have to bring back products they bought in your store: not accepted, 7, 15 or 30 days.
• Adding or updating a licenseAdd a license or certification to your shop, renew one before it expires, or remove one. Licenses are optional.
• The License on file badge, and why it can disappearWhat the License on file badge means, what each license status does to it, and how to get your badge back if it goes.
• The Service Provider program: how to join and how rewards are paidHow to join a program for Service Providers, what counts toward a reward, and how rewards reach your Wallet payout account.
• Can I add cleanup time between appointments?How appointment times are offered to customers, and what to do if you need time between visits.
• When does my shop show on the Services tab and map?Your Service Provider shop shows once your Business Address is saved and placed on the map. Here is how far away customers can see it.