Adding or updating a license

You add and renew licenses in Licenses and Certifications. Licenses are optional. They are not a step in setting up your shop. When we approve one, your shop shows a License on file badge.

You need the Service Provider profile.

How do I add a license?

1. Open Licenses and Certifications.
2. Tap + Add your first license. If you already have one, tap + Add a new license.
3. Enter the Name on the license, as it is printed. It may not be the name of your shop.
4. Choose a Category.
5. Choose a Type. If yours is not listed, choose Add your own and type a name in Name the credential.
6. Enter the Place of issue, such as a state.
7. Enter the License or credential number.
8. Enter the Expiry date. If it does not expire, tick This one does not expire.
9. Under Document, tap Attach the document. Tap Choose a file, Choose a photo or Take a photo.
10. Tap Submit for review.

The document can be a PDF or a photo, up to 1 MB. A photo is made smaller for you. If a file is still too big, the app says so. Attach a smaller PDF, or a closer, flatter photo.

What do the statuses mean?

1. In reviewWe check it
2. On fileYour badge shows
3. ExpiredRenew it

• In review: We have your license and are checking it.
• On file until a date, or On file · does not expire: It is approved.
• Not approved — you can submit it again: Change it and send it again.
• Expired — renew it to get your badge back: The date has passed. The badge is off until you renew.

How do I renew a license?

1. Open Licenses and Certifications.
2. Tap the license. The License screen opens.
3. Enter the new Expiry date.
4. Under Document, tap Remove on the old one, then attach the new one.
5. Tap Save.

Saving sends the license back to us to check. Your badge pauses until we have looked at it. The app tells you this before you save.

Will I be reminded before it expires?

Yes. You get a notification 30 days before it expires, and again on the day. Tap it to open your licenses.

How do I remove a license?

1. Open Licenses and Certifications.
2. Tap Remove on the license.
3. Tap Confirm.

Is the badge a sign that I am verified?

No. It means a license is on file. XO Bestie does not verify, endorse or guarantee the credentials you submit. Customers who tap the badge see each license’s number and who issued it, so they can check for themselves.

Do I need a license to take bookings?

The app does not ask for one when you set up your shop or when customers book. Licenses are optional. You can add only licenses for your shop. There is no separate place to add one for each staff member.