Adding and managing staff

Staff are the people customers can book with. You are always on the list. You can add more people, each with their own working days and hours. Staff do not need their own XO Bestie login.

How do I add a staff member?

1. Open Menu, then the Shop Settings tab.
2. Tap Staff.
3. Tap + Add staff.
4. Tap the pencil on the photo to add a picture.
5. Type their Name.
6. Add their Languages.
7. Set their working days.
8. Tap Save.

You can also reach Staff from your Booking Calendar.

You need to set your business hours first. Everyone works inside them.

What can I set for each person?

• Name. One name field. There is no gender field.
• Taking bookings. This switch shows once the person is saved. Turn it off and they keep their hours but take no new appointments. The list then shows Not taking bookings.
• Languages. Up to 8. They show on your shop page under Spoken languages, and customers see them when they pick a team member.
• Working days. Switch each day to Working or Off. For a working day, set Starts and Ends.

Can someone work two shifts in one day?

No. Each working day has one Starts time and one Ends time. Both sit inside your business hours. On a day your business is closed, the person shows Closed and cannot work.

How do I go back to the business hours?

Tap Reset to business hours on the person’s screen. Then tap Save. When you are adding someone new, you can tap Discard to leave without saving.

How do I change a staff member’s details?

1. Open Staff.
2. Tap the person.
3. Change what you need.
4. Tap Save.

How do I remove a staff member?

1. Open Staff.
2. Tap Remove next to their name.
3. Tap Confirm.

Their past bookings keep their name. You cannot remove yourself, so there is no Remove next to your own name.

How do customers pick staff?

When customers book, they choose Anyone or a named team member. People who are not taking bookings are not offered. See how to book a service.