Offering services on XO Bestie

The Service Provider profile is for beauty and wellness professionals who take bookings. It gives you a shop page, a booking calendar, a list of your services, staff, and a till to take cards in person. Nothing you sell is shipped. It costs nothing to set up.

Who is the Service Provider profile for?

It is for freelancers, salon owners and other beauty and wellness businesses. To get one when you sign up, choose Beauty Pro.

You can hold other profiles on the same account, such as a Bestie profile. You switch between them from the menu. See how to create a new role and choosing a profile.

What do I get with a Service Provider profile?

• A shop page. Customers see your services, products, About details and portfolio. A Reviews tab shows reviews of the products you sell. Appointments cannot be reviewed. See your business profile.
• A booking calendar. Customers pick a service, a team member and a time. You see every appointment in your calendar. See your booking calendar.
• A Service Catalogue. You choose each service from a fixed list, then set its lengths and prices. See adding services.
• Products customers collect in store. See selling products in your shop.
• Staff. Add the people who work with you, each with their own hours. See adding and managing staff.
• A till. Take a card payment in person with a card reader or Tap to Pay. See taking payment with the POS and setting up a card reader.
• Licenses. You can add your licenses and certifications. Customers tap the badge next to your name to see them. See updating your license.

Does anything ship?

No. A Service Provider never ships. Customers book your services, and they collect any products from you at the appointment.

Do I need a license to start?

No. Adding a license is optional. When you add one, customers can tap the badge next to your name to see it, under Credentials on file. XO Bestie does not verify or guarantee the licenses you add.

What does it cost?

It is free to set up. XO Bestie takes a fee on each booking and each sale at your till. When you add a service, a line called What you earn shows what is left after fees for each length and price. See the XO Bestie fee.

What do I set up first?

Before you can add a service, the app asks you to finish four steps:

1. Add your business addressWhere customers come to you, and how they find you nearby
2. Set your booking policyThe deposit you take and when it stops being refundable
3. Set your business hoursThe days and times you are open
4. Set how you get paidWhere your money is sent after a sale

1. Add your Business Address. See setting your address.
2. Set your booking policy.
3. Set your business hours.
4. Set up how you get paid. See getting paid.
5. Add your staff.
6. Add your first service in the Service Catalogue.

Staff is not part of the list the app checks. But customers can only book a time when someone on your team is working. To use the till you also need a card reader set up. See before you can sell.

Where do I find everything?

Open the menu, then the Shop Settings tab. Your tools are rows there, such as Your Business Profile, Booking Calendar, Service Catalogue, My Products, Business Hours, Booking Policy, Staff, Customers and Licenses and Certifications. See Service Provider settings explained.