XO Bestie Help Center
How can we help?
Search our guides, or pick the way you use XO Bestie.
Guides for how you use XO Bestie
Setting up your profile and getting the most from it.
ShoppersBrowsing, searching, your bag, checking out, your wish list and reviews.13 guidesPre-loved sellersSelling pre-loved from your closet with a Bestie profile.5 guidesBoutiquesRunning a Boutique: your shop page and listing new products.4 guidesCreatorsPosting, tagging products and shoppable links, your numbers and the creator program.11 guidesService providersYour shop, services, hours, booking policy, staff, appointments, the POS till and licenses.20 guides
Browse by topic
Orders, payments, your account, settings and more.
Getting startedWhat XO Bestie is, creating your account, choosing a profile and finding your way around the app.6 guidesYour accountSigning in, sign-in codes, your details, security, privacy and closing your account.15 guidesSettingsWhere your account settings and each profile's settings are, and what you can do there.5 guidesOrders and returnsTracking what you bought, cancelling, delivery addresses and sending an item back.10 guidesPayments and payoutsCards, declined payments, tax, refunds, fees, the Wallet and getting paid.7 guidesBooking a serviceFinding a beauty or wellness service near you, booking it, paying for it and changing your booking.7 guidesThe feed and followingWatching and liking posts, comments, following shops and creators, and sharing links.6 guidesMessages and notificationsChatting with sellers and customers, what chats block, the bell and your notification switches.5 guidesSellingGetting ready to sell, editing listings, shipping your sales, returns, promotions and your shop's numbers.18 guidesSafety and supportContacting us, fixing technical problems, avoiding scams, reporting and flagged content.6 guides
Common questions
Quick links to answers. The FAQs have 80 more.
New to XO Bestie?
One app, for women, to shop pre-loved and boutique finds, book beauty services, and sell or create. These are the five tabs at the bottom of the app.
Get started- Preloved FindsPre-loved finds from other Besties’ closets.
- Shops & BoutiquesNew items from boutiques and brands.
- Sell, Post or POSThe centre button follows your profile: Sell for a Bestie or Boutique, Post for a Creator, POS for a Service Provider.
- Book Beauty & WellnessFind a beauty or wellness professional and book.
- Creator InspirationsPhoto and video posts from creators and shops. Posts from people you follow show up more.