Resetting a forgotten password

To reset a forgotten password, tap Forgot password? on the Sign In card and enter your email. We email you a link. Open it and choose a new password.

How do I reset my password?

1. Open the Sign In card. See Signing in and signing out if you need help finding it.
2. Tap Forgot password? above the Sign In button.
3. Type your account’s email in Email address.
4. Tap Send Reset Link.
5. Open the email we send you and tap the link.
6. Type a new password in New password.
7. Type it again in Confirm new password.
8. Tap Save New Password.

Then sign in with your new password.

Can I reset with my user ID?

No. Use the email address on your account. The reset screen takes an email only.

How long does the link last?

The link works once, for 30 minutes. If you asked for more than one, use the newest email.

The link opened in my browser, not the app

That’s expected. Set your new password there, then sign in on the app.

What is the password rule?

Your new password must follow the same rule as a new account:

• 8 to 64 characters.
• At least one number.
• At least one special character, which means anything that is not a letter, a number, or a space.
• No spaces.
• Not a very common password.
• Not containing the part of your email before the @.

What happens after I reset my password?

You are signed out on every device. Sign in again with your new password. The first time you sign in on each device, we email you a code. See Sign-in codes and two-factor authentication.

I didn’t get the email

1. Check that you typed the exact email on the account.
2. Look in your spam or junk folder.
3. Wait a few minutes. If you asked for several links, wait an hour before you ask again.
4. Open only the newest email.

If you still get nothing, email support@xobestie.com.

The link doesn’t work

A link works once and only for 30 minutes. Tap Forgot password? again to get a new one, and open the newest email.

I closed my account and forgot my password

A reset link does not work for a closed account. If you closed it less than 30 days ago, signing in with your password reopens it. See Reopening a closed account. If you cannot remember the password, email support@xobestie.com.

I know my password and want to change it

See Changing your password.