Signing in and signing out

You sign in with your email or your user ID, plus your password. You stay signed in until you sign out or something ends your session. This page covers both.

How do I sign in?

The Sign In card opens by itself when you tap something that needs an account, such as the heart on a listing. You can also open it yourself.

1. Tap Menu next to the search bar.
2. Tap Sign in.
3. Type your email or your user ID in Email or User ID.
4. Type your password in Password. Tap to see what you typed.
5. Tap Sign In.

If this is a phone, tablet, or browser you have not used before, XO Bestie asks for a code first. See Sign-in codes and two-factor authentication.

Can I sign in with my user ID?

Yes. The same box takes your email or your user ID. Your user ID is not the same thing as the @handle on a profile, so type your user ID. A phone number does not work for signing in.

To see or change your user ID, read Changing your user ID.

Can I sign in with Google or Apple?

No. XO Bestie has no Google or Apple sign-in. Use your email or user ID and your password.

What if I forgot my password?

Tap Forgot password? above the Sign In button. Then follow Resetting a forgotten password.

Where do I land after I sign in?

• You go back to the screen you were on. If you opened it from the menu, you go back to the menu.
• If you tapped something that needs an account, such as the heart, it is done for you.
• If you have not finished setting up your account, XO Bestie takes you to the setup steps first.

How do I sign out?

1. Tap Menu.
2. Scroll to the bottom of the list.
3. Tap Sign Out.

You land on the Preloved tab. You can still browse while signed out.

Sign Out signs out this device only. Other devices stay signed in. To sign out of every device at once, use Sign out everywhere in Log in and Security. See Devices and security alerts.

How long do I stay signed in?

You stay signed in while you use XO Bestie. A session ends only after 60 days without use. The app has no “remember me” box and no setting for a shorter or longer time.

Why was I signed out?

Any of these will sign you out:

• You did not use XO Bestie for 60 days.
• You changed your password, or reset a forgotten one.
• You tapped Sign out everywhere on another device.
• The account was closed.
• The account was suspended.

After a password change or reset, you are signed out on every device. Sign in again with your new password.

Do I come back to the same profile?

Yes. XO Bestie remembers which profile you were using. When you sign in again, on any device, you are back in that profile.

Something is wrong when I sign in

Read I can’t sign in.