I can't sign in

Most sign-in problems are a typo or a forgotten password. Check the steps below.

My email or password isn’t accepted

1. Type your email or user ID. Use your user ID, not a profile’s @handle.
2. Check for typos. Tap in the Password box to see what you typed.
3. If you are not sure of your password, tap Forgot password?. See Resetting a forgotten password.

Is my account locked?

If you type the wrong password too many times, your account is locked for 30 minutes. We email you a link to reset your password, which unlocks it right away. Or wait 30 minutes and try again.

I closed my account

If you closed it less than 30 days ago, signing in with your password opens it again. After 30 days it cannot be reopened. See Reopening a closed account.

It asks me for a code

The first time you sign in on a new phone, tablet or browser, we email you a code. See Sign-in codes and two-factor authentication. If the code doesn’t arrive, see I didn’t get my code.

Signing in on a computer doesn’t work

Turn off private browsing, or allow site data for xobestie.com, then try again.

My account was suspended

Email support@xobestie.com. See My account was suspended.

I still can’t sign in

Email support@xobestie.com with the email or user ID on your account. A screenshot of what you see helps. See Contacting XO Bestie Support.