Closing your account

You close your account yourself, in the app. It closes the whole account and every profile on it. You cannot close just one profile. You have 30 days to change your mind.

How do I close my account?

1. Tap Menu and open Global Settings.
2. Scroll to the last row, Close Account. It is red. It is not inside Privacy, Terms & Legal.
3. Read the closure policy on the screen.
4. Tick all three boxes.
5. Tap Continue. It only works once all three are ticked.
6. Read the three facts on the next screen.
7. Type your password in Your password.
8. Tap Close account.

You do not need to ask support. It is all done in the app.

What do the three boxes say?

• All orders, returns, disputes and payouts must be completed and settled before your account can close.
• Closing becomes permanent after 30 days. Your user ID, followers, reviews and transaction history will not move to a new account.
• You have read and agree to the XO Bestie Account Closure Policy.

What happens when I close it?

• Your product listings come down at once, so nothing stays on sale.
• Your saved cards are deleted for good. You would add them again.
• You are signed out on every device.
• We send you an email to say your account is closing.

Why can’t I close my account?

The screen tells you what is in the way. Two things block closing:

• Money still to be paid out. It has to reach your bank first.
• An order still going through, as a buyer or a seller. That means an order that has not shipped, is on its way, or has a return requested. Orders that are delivered, cancelled or returned do not block you.

The screen names up to five orders. Finish or cancel them, then tap Check again.

Can I change my mind?

Yes, for 30 days. Sign in with your email or user ID and password. Your account comes back. See Reopening a closed account.

What happens after 30 days?

Closing is permanent. Your user ID is never used again. Your email can be used to sign up for a new account, but nothing carries over.

Can I close only my Boutique, Creator or other profile?

No. Closing affects the whole account.