I didn't get my code, or it says it isn't valid

If a code doesn’t arrive, check the email address or number on the screen, look in your spam folder, wait a minute and tap Send again. Only the newest code works.

What should I try first?

1. Check the email address or phone number on the screen.
2. For an email code, look in your spam or junk folder.
3. Wait a minute, then tap Send again.
4. Use the code in the newest message.

My code doesn’t work

Codes expire after 10 minutes, and only the newest one works. Tap Send again and use the new code.

I’m signing up and the code didn’t come

If the email address is wrong, tap Use a different email. If you closed the app before you entered the code, sign up again with the same email, and we send you a new code.

I’m signing in on a new device and the code didn’t come

The code goes to the email on your account. See Sign-in codes and two-factor authentication.

I’m changing my email and the code didn’t come

The code goes to your new address, not your old one. See Changing your email address.

I’m adding a phone number and the code didn’t come

Use a 10-digit US number. The text can take a few moments to arrive. See Adding or changing your phone number.

Still stuck?

Email support@xobestie.com. Tell us which code you are waiting for, and the email on your account.