Changing your email address

You change your email in Log in and Security. You enter the new address and your password, then a code we send to the new address. You stay signed in.

How do I change my email?

1. Tap Menu and open Global Settings.
2. Tap Log in and Security.
3. Find the Email card under Two-factor authentication. Tap Change email.
4. Type your new address in New email.
5. Type your password in Current password.
6. Tap Send code.
7. Open the email we sent to the new address. Type the 6-digit code into the boxes.
8. You will see Email Changed. Tap Done.

Change email is not on Personal Information. It is only in Log in and Security.

Will I be signed out?

No. You stay signed in on this device. Your new email is the address you sign in with from now on.

Does my old address get told?

Yes. We email your old address to say your account details changed.

Is the email different for each profile?

No. You have one email for the whole account. Your Bestie profile, Boutique, Creator and Service Provider profiles all use it.

The code did not arrive. What now?

• Check your spam folder.
• Tap Send again under Didn’t get it?.
• If you typed the wrong address, tap Use a different address.
• If that address already belongs to an XO Bestie account, we send no code. The screen looks the same as usual.

The code lasts 10 minutes. After 5 wrong tries you start again. For more help, see Why can’t I verify my email or phone number?.

I forgot my password

Tap Forgot password? on the screen. You need your current password to change your email. See Resetting your password.