Changing your password

You change your password in Log in and Security. You need your current password. When you finish, you are signed out on every device, this one too.

How do I change my password?

1. Tap Menu.
2. Tap the Global Settings tab.
3. Tap Log in and Security.
4. Tap Change password under Password.
5. Type your current password in Current password.
6. Type your new password in New password. Tap to see it.
7. Tap Update Password.

Then sign in again with your new password.

What is the password rule?

• 8 to 64 characters.
• At least one number.
• At least one special character, which means anything that is not a letter, a number, or a space.
• No spaces.
• Not a very common password.
• Not containing your user ID or the part of your email before the @.
• Not the same as your current password.

A meter under the box says Weak, Fair, Good, or Strong. It is only advice. A password that meets the rule is accepted.

This screen has no “confirm” box. Use the eye icon to check what you typed.

Why was I signed out?

On purpose. Changing your password signs you out on every device, including the one you are using. This protects you in case someone else was signed in. Sign in again with your new password.

Devices XO Bestie already remembers stay remembered. They do not ask for a new-device code.

What messages might I see?

• “That is not your current password” means the first box is wrong.
• “Choose a password you have not used here before” means your new password is the same as your current one.

What do I get after I change it?

An email and a bell notice that say your password was changed. If you did not make the change, email support@xobestie.com.

I forgot my current password

Tap Forgot password? on the screen, or see Resetting a forgotten password.