1. Help Center
2. Orders and returns

Tracking what you bought, cancelling, delivery addresses and sending an item back.

• How can I check the status of my order and track it?Open Purchases, tap your order, and read the status and tracking on the order screen. Here is what each status means.
• I can't find my orderPurchases starts on the last 90 days. Pick a wider date range or search the order number to find older orders.
• My order hasn't shipped or hasn't arrivedWhat to check when an order has not shipped, tracking is not moving, or it says Delivered and you do not have it.
• How do I cancel an order?You can cancel yourself while the order says Order Placed, and you get a full refund.
• How do I add or change my delivery address?Manage your addresses in Global Settings. You cannot change the address on an order after you place it.
• How do I return something I bought?Open the delivered order in Purchases and tap Return this item. You need a seller that takes returns and a return window that is still open.
• Printing your return label and sending it backAfter you submit a return, print the label, pack the item and drop it off within 15 days. Here is where to find the label again.
• What happens after I send a return?The seller checks your item and accepts or declines the return. If they do nothing, it is accepted automatically.
• My item is damaged, wrong or not as described, but the seller does not take returnsWhat you can do when an item arrives damaged, wrong or not as described, and the seller does not accept returns or the return window has closed.
• Can I exchange an item for a different size or color?XO Bestie has no exchange. You can return an item for a refund and buy the size or color you want.