Printing your return label and sending it back

After you submit a return, the app opens your return label. Print it, pack the item, and ship it within 15 days of opening the return.

How do I print the label?

1. On the Return Label screen, tap Print Return Label.
2. Print the label that opens.
3. Read Return Instructions and pack the item as they say.
4. Stick the label on the package.
5. Drop the package off with the carrier shown on the label.
6. Keep your drop-off receipt.

The screen also shows the carrier and tracking number under Return Label. Tap Back to the order when you are done.

What if the label is not ready?

If the label is not ready yet, tap Try again.

How long do I have to ship it?

You have 15 days from when you opened the return. The order shows the last day to send it back.

What if I don’t ship it in time?

The return closes and the order stands. You get no refund, and any return shipping you paid is not refunded either.

How do I find the label again?

1. Open Purchases and tap the order.
2. Find the return in the seller’s shipment.
3. Tap Return label and instructions.

If you can’t open the label, the app suggests trying again or opening it from your email.

What happens next?

The seller checks the item when it arrives. See What happens after you send a return.