How do I cancel an order?

You can cancel an order yourself while that seller’s shipment says Order Placed. You do not need to ask the seller.

How do I cancel?

1. Tap Menu.
2. Tap your profile’s settings, then Purchases.
3. Tap the order.
4. In the seller’s shipment, tap Cancel order.
5. Tap Confirm.

Tapping anywhere else backs out. The app does not ask you for a reason.

What do I get back?

You get a full refund of what you paid. The money goes to your original payment method. The app says refunds usually take 3 to 5 business days. See When will I receive my refund?.

Can I cancel just one item?

No. Cancelling covers that seller’s whole shipment. If your order has items from two sellers, you cancel each seller’s shipment on its own.

When can’t I cancel?

• Once the seller takes a shipping label or adds tracking, the status changes to Preparing for shipping and Cancel order goes away.
• You also can’t cancel after it ships, or when a return is open, or when it is already cancelled.

After a shipment has gone out, wait for it to arrive and then start a return. See Starting a return.

What if the seller never ships?

The seller has 5 days from the order date. After that, the shipment is cancelled for you and you get the same full refund.

You are told when an order is cancelled, whether you, the seller or the app cancelled it.