What happens after I send a return?

Once the seller has your parcel, they have 72 hours to accept or decline the return. If they do nothing in that time, the return is accepted automatically and you are refunded.

You can follow your return in the order, in the seller’s shipment, under the return’s number.

How long does the seller have?

The 72 hours start when the carrier scans your parcel as delivered to the seller. If the carrier never scans it, the 72 hours start 10 days after you shipped it.

What do the return statuses mean?

1. Return requestedYou opened the return
2. On its way backThe seller will check it
3. Seller checksWithin 72 hours
4. RefundedOr Return declined

• Return requested: The label is being prepared, you still need to send it, it is on its way back, or the seller has it and is checking it.
• Refunded: The refund is on its way to your original payment method. The app says refunds usually take 3 to 5 business days.
• Return complete: Shown on some returns where the return shipping came to more than the refund. The difference was charged.
• Return declined: The seller declined the return after checking the item.
• Return closed: You did not ship the item back in time, so the order stands.

After the outcome, the shipment goes back to Delivered. It shows Returned when everything in it came back. For a partial return, you see something like 1 of 2 returned.

When do I get my refund?

When the seller accepts your return. If the seller does not decide within 72 hours, it is accepted for you. See When will I get my refund?.

What if the seller declines my return?

You get an email, and the return shows Return declined.

1. Open the order and find the return.
2. Tap See why.
3. Read the reasons, what the seller said, and any photos they added. Tap a photo to enlarge it.
4. Tap Message the seller if you disagree.

If your return is declined, you are not refunded the value of the return, and any return shipping you paid is not refunded. The app does not have an appeal button. To raise it further, contact XO Bestie Support.

What if I did not ship it in time?

The return shows Return closed. The order stands and there is no refund.