My item is damaged, wrong or not as described, but the seller does not take returns
On this page
If the seller accepts returns and your return window is open, start a return and pick the reason. If not, message the seller first, then contact us if you can’t sort it out.
How do I return it?
If the seller accepts returns and the window is open, follow How to return a purchase. The reasons include Item is defective or broken, Wrong item received and Received item does not match description.
What if the seller doesn’t accept returns, or the window has closed?
If the seller does not accept returns, or the window has closed:
- Message the seller and say what is wrong. See contacting a seller.
- If the seller does not answer, or you cannot agree, contact us with your order number. Pick the topic An item or a shop. See Contacting XO Bestie Support.
To send us photos of the item, email them to support@xobestie.com with your order number.
Can I report the listing instead?
You can report a listing that breaks the rules, but a report does not refund your order. See reporting a listing or a post.
What if the item never arrived?
That is a different problem. See my order hasn’t shipped or hasn’t arrived.
How can I avoid this next time?
Before you buy, check the return policy on the listing. A seller either does not accept returns, or accepts them within 14 or 30 days of delivery. See understanding a listing.