How can I check the status of my order and track it?

Open Purchases, then tap your order. Each seller’s shipment shows a status and a TRACKING block. The carrier and tracking number appear there once the seller has them.

The settings name changes with the profile you are using, for example Boutique Settings or Creator Settings. Purchases is in the Buying section of each one. It is one list for your whole account, so you do not need to switch profiles.

How do I find my order?

1. Tap Menu.
2. Tap your profile’s settings, then Purchases.
3. Type in Search your purchases if you want to narrow the list. You can search by order number, item name, brand or seller.
4. Use the chips under the search to change the dates. The list starts on Last 90 days.
5. Tap an order to open it.

Each card shows the order number, the date, the total, a short summary of the items and one line per seller with a status. If the list is long, tap Load more at the bottom.

Can’t find it? See I can’t find my order.

What do the order statuses mean?

1. Order PlacedPaid. The seller has not taken a label yet
2. Preparing for shippingThe seller has a label or tracking
3. ShippedOn its way to you
4. DeliveredIt arrived
5. CancelledBy you, the seller or automatically

• Order Placed: Your payment went through. The seller has not taken a shipping label or added tracking yet. You can still cancel.
• Preparing for shipping: The seller has printed a label or added tracking. You can no longer cancel.
• Shipped: Your parcel is on its way.
• Delivered: Your parcel arrived. This starts your return window and lets you write a review.
• Return requested: You have opened a return for this shipment.
• Returned: Everything in that shipment came back and was refunded.
• Cancelled: The shipment was cancelled by you, by the seller, or automatically.

You may also see a line under the status from the carrier, such as On its way. or Out for delivery.

Why does one order show more than one status?

Each seller ships on their own. An order with items from two sellers has two shipments, and each one has its own status.

How do I track my order?

1. Open Purchases and tap your order.
2. Find the TRACKING block in that seller’s shipment.
3. Tap the tracking number. For USPS, UPS, FedEx and DHL it opens the carrier’s tracking page.

For OnTrac and LaserShip the number starts a web search. For other carriers the number is plain text you can copy.

You may see one of these lines instead of a number:

• Label being prepared: XO Bestie ships this parcel, and the seller has not printed the label yet.
• Waiting for tracking ID: The seller ships with their own carrier and has not added the number yet.
• No tracking was added for this package: The parcel has left or arrived, but no number was ever added.

For parcels the seller ships, the app says that third-party couriers may not have accurate tracking information. If tracking looks wrong, message the seller. See My order hasn’t shipped or hasn’t arrived.

What is Estimated delivery?

For parcels XO Bestie ships, the order can show Estimated delivery with a day and date. It is an estimate, not a promise. It goes away once the parcel arrives.

Where is my receipt?

The order screen is your receipt. It shows the order number, the date, where it is going, the card you paid with, and the items, shipping, estimated tax, any discount and the order total. You also get an order confirmation email. There is no invoice to download.

Will I get a message when my order moves?

You get a notification and an email when your order is delivered, and when it is cancelled. If the seller ships with their own carrier, you also get one when they mark it as shipped.