How do I add or change my delivery address?

You manage your addresses in Delivery Addresses. You cannot change the address on an order after you place it.

How do I add an address?

1. Tap Menu.
2. Tap Global Settings, then Delivery Addresses.
3. Tap Add Address.
4. Fill in Name, Address line 1, Address line 2, City, State, ZIP Code and Phone.
5. Tap Add Address.

Suggestions appear as you type address line 1. Country is set to your region and you can’t change it. Your first address becomes your default.

Can the name and phone be someone else’s?

Yes. The name starts as your own, but you can change it. The form says the name is who receives the package, and it does not have to be you. The phone is a contact number for the carrier.

Why can’t my address be used?

Check the street and the ZIP Code. If there is an apartment, suite or unit number, add it on line 2.

How do I edit, remove or choose a default address?

1. Open Delivery Addresses.
2. Find the address.
3. Tap Edit, Make default or Remove.

Remove happens in one tap, with no extra question. You can’t remove your only address, so Remove is hidden when you have just one. If you remove your default, your newest remaining address becomes the default.

How do I use a different address at checkout?

Your default address is chosen for you. To pick another:

1. At checkout, look under Deliver to.
2. Tap Change delivery address.
3. Tap the address you want.

You can also tap + Add new to add one on the spot. Checkout has a delivery address only. There is no separate billing address.

I ordered to the wrong address

You can’t change the address on a placed order. If the order still says Order Placed, cancel it and order again with the right address. See Cancelling an order. If it has gone past that point, message the seller or contact XO Bestie Support.