I can't find my order

The most common reason is the date range. Purchases opens on Last 90 days, so older orders are hidden until you pick a wider range.

How do I find an older order?

1. Tap Menu.
2. Tap your profile’s settings, then Purchases.
3. Tap This year, All orders, or a year such as 2026.
4. Or type the order number from your email into Search your purchases.

You can also search by item name, brand or seller name. If nothing matches, the app says Nothing matched. Try a wider date range.

Do I need to switch profiles to see my order?

No. Purchases is one list for your whole account. Orders you made while using any of your profiles are in it. When you have more than one profile, each order card says which one bought it.

I bought something from a post. Where is it?

Some posts have Paid link cards. A link card opens another store’s website in your browser. You buy there, so the order is not in Purchases. Check your email for that store’s receipt.

Where are my booked services?

Appointments are not in Purchases. Open Booked Services in the same settings list. See Your booked services.

I still can’t find it

Check the order confirmation email for the order number and search for it. If you still can’t find it, contact XO Bestie Support.