Your booked services

Your bookings are in Booked Services. It is one list for your whole account, whichever profile you booked with. It opens on your Upcoming appointments.

Booked Services is in your profile’s settings, for example Bestie Settings, under Buying.

How do I find my booked services?

1. Tap Menu.
2. Open the settings tab for your profile.
3. Tap Booked Services.
4. Tap a booking to open it.

How do I see older bookings?

Use the date buttons at the top:

• Upcoming. Appointments still to come. This is the first one you see.
• Last 90 days
• This year
• All bookings
• A year, like 2026, for each year you have bookings.

Tap Load more at the bottom to see more in the list.

How do I search my bookings?

Type in Search your bookings. You can search by shop, service, stylist or booking number.

What does each card show?

Each card shows the booking number, the day and time, the shop and its address, how many services and products it has, the staff member, how long it takes and a status. If your account has more than one profile, the card also names the profile you booked with.

What do the statuses mean?

• Booked. The appointment is made.
• Completed. The shop finished your visit.
• No-show. The shop marked that you did not arrive.
• Cancelled. The appointment was cancelled, by you or by the shop.

You may also see Confirmed, Arrived or In progress. They mean the appointment is confirmed, you have arrived, or it is under way.

What is in an opened booking?

• Booking number, the day and time, and the status.
• Paid with. Your card.
• The shop’s name and address, and Send us a message, which opens a chat with the shop.
• With. Your staff member and how long it takes.
• Booked. Your services and products, with photos and prices.
• Booking totals. Services, products, tip, tax and the total.
• Deposit paid or Deposit refunded, and Balance paid. If you rescheduled late, Booking change paid.
• Due at your appointment. What is still to pay.
• Booking policy. The deposit and cancellation terms that apply to you.

If the rest of the payment had a problem, a message explains it. See paying for a booking.

When you can still change the booking, you see Reschedule and Cancel appointment. See rescheduling or cancelling a booking.

Why is my list empty?

• No bookings yet. You have not booked anything. It shows up here when you do.
• Nothing booked yet. You have no upcoming appointments but you have older ones. Pick a date button to see them.
• Nothing matched and your search words. Try a shop, a service, a stylist or a booking number, or widen the dates.