Reading a service page and a shop page

A service page shows one service: its photos, price, options and the shop’s policies. A shop page shows everything a Service Provider offers. Tap Book on an option to start a booking.

In the appServicesShopServicesA service

What is on a service page?

• Photos. Swipe to see them all.
• Price. It reads From and an amount when the service has more than one option. Otherwise you see the price.
• Description. Tap Show more to read all of it, when it is long.
• Service options. Each option shows how long it takes and what it costs. If the shop has a sale, the old price is crossed out. Each option has its own Book button.
• Booking policy. Whether the shop asks for a deposit, and how long before the visit you can cancel or reschedule. It only shows once the shop has set a policy.
• No-show policy. This only shows when the shop asks for a deposit.
• Seller. Tap this row to open the shop. It shows the shop’s rating, or New seller.

What does the booking policy say?

It tells you whether the shop asks for a deposit, and until when you can cancel or reschedule without losing it. If you do not show up, the shop keeps the deposit. See rescheduling or cancelling a booking and paying for a booking.

Why is the Book button grey?

It is your own service. You cannot book yourself.

What if a service is not available?

The shop may have taken it down. Go back to the shop to see what it offers now.

What is on a shop page?

The top has the shop’s cover photo. Below it are the shop’s name, city, distance and rating. Next to the name are a heart to like the shop and to share it. Below are the Follow and Message buttons. A button at the bottom, Start a Booking Now, opens the booking steps. There are five tabs:

• Services. The price list. Tap a service to open its page.
• Products. Products the shop sells.
• About. Bio, From the business, Spoken languages, Address, Hours, Booking policy and No-show policy.
• Portfolio. Photos of the shop’s work.
• Reviews. What customers wrote about products they bought from the shop. Services and appointments cannot be reviewed.

What is the License on file badge?

A small badge next to a shop’s name means the shop has a license or credential on file with XO Bestie. Tap it to see Credentials on file: the type, the Number, who it was Issued by, and when it was Approved. The number is there so you can check it yourself.

A grey badge means the business has not sent a license or certification yet. Tap it to read more.

The badge does not mean XO Bestie checked or guarantees the credential.

What is the difference between Like, Follow and Message?

• Like (the heart) marks the shop as one you like. It is not a follow.
• Follow is on the shop page. See following shops and creators.
• Message opens a chat with the shop. See how to contact a seller.

Can I share a service?

Not from its page. You can share the shop. Open the shop page and tap .

What next?

• Booking a service