1. Help Center
2. Shoppers

Browsing, searching, your bag, checking out, your wish list and reviews.

• Shopping on XO Bestie: start hereWhere to find items, what you can do without an account, and how you get from a search to an order.
• Guides for shoppersEvery shopping guide in one place, from finding an item to checking out.
• Browsing Preloved and ShopsWhat you see on the Preloved and Shops home screens, how the rows and categories work, and what Sold and Sold out mean.
• Searching for itemsHow to search Preloved or Shops, use suggestions, and sort or filter your results.
• Understanding a listingWhat every part of a product page means, from the price and condition to shipping, returns and the buy buttons.
• Saving items to your wish listTap the heart to save an item, find your saved items again, and learn why one may disappear.
• Your bagHow to open your bag, change quantities, remove items, and why shipping and tax show up only at checkout.
• Sales, discount codes and Bestie creditHow seller sales, discount codes and Bestie credit lower what you pay, and how they work together.
• Checking out and placing an orderHow to check out in XO Bestie: choose your address and card, review shipping and tax, and tap Place order. You are charged only when you place the order.
• Contacting a sellerOpen the seller's profile and tap Message. This works for Besties, Boutiques, Creators and Service Providers, and you do not need to follow them first.
• Leaving and editing a reviewOnce your item has arrived, you can rate it from 1 to 5 stars and add a comment. You can edit your review later. You cannot delete it.
• Style Preferences and the style quizTell XO Bestie your sizes, styles and brands in Style Preferences, or take the style quiz to fill in your styles for you. Everything is optional.
• Inviting friends and earning Bestie creditShare your invite code with a friend. They get credit when they sign up, and you get credit after their first purchase.