Checking out and placing an order

To buy, open your bag, check where it goes and how you pay, and tap Place order. Your card is charged at that moment and not before.

How do I check out?

1. Tap the bag at the top of the screen.
2. Tap Continue to checkout.
3. Under Deliver to, check the address. Your default address is already chosen.
4. Under Pay with, check the card. Your default card is already chosen.
5. Look at each seller’s box and at Order total.
6. Tap Place order.

When the payment goes through, an Order placed screen opens with your Order number. Tap Continue shopping to leave it.

Can I buy one item without my bag?

Yes. On a listing, tap Buy Now. Checkout opens with only that item and the quantity you picked. Your bag stays as it was.

How do I change the delivery address?

1. In checkout, tap Change delivery address. This shows when you have more than one address.
2. Tap the address you want.
3. Tap Done.

To add a new one, tap + Add new next to Deliver to. You can also manage your addresses in In the appMenuGlobal SettingsDelivery Addresses.

How do I change the card?

1. In checkout, tap Change payment method. This shows when you have more than one card.
2. Tap the card you want.
3. Tap Done.

To add a card, tap + Add new next to Pay with, fill in the card, and tap Save card. A card that has expired is marked in red, and you cannot place the order with it until you pick another.

XO Bestie takes cards only. There is no Apple Pay, Google Pay or PayPal. See payment methods.

Why are there several shipping lines?

Each seller sends their own package, so each seller has their own shipping line.

What is in the order total?

Order total shows Items, Shipping, Tax, any discount, and Total. To use a discount code, enter it in your bag, under Discount code, before you check out. For codes and Bestie credit, see discount codes and Bestie credit.

When am I charged?

You are charged when you tap Place order. Your bank may ask you to confirm the payment first. If it does, the order is made only after you confirm and the payment goes through. If the payment fails, nothing is charged. See what to do if your order is declined.

Where do I see my order?

In Purchases, on any of your profiles. See how to check the status of your order.

What do I get after I order?

• The Order placed screen.
• A notice in the app, Your order is confirmed, and an email.
• Each seller gets a notice that you bought from them.