Rescheduling or cancelling a booking

Open your booking, then tap Reschedule or Cancel appointment. If you do it before the shop’s cut-off time, it costs nothing and any deposit comes back to you. If you do it after, the shop keeps your deposit. If you paid no deposit, you are not charged either way.

How do I reschedule a booking?

1. Tap Menu.
2. Open your settings tab and tap Booked Services. See your booked services.
3. Tap the booking.
4. Tap Reschedule.
5. On Select staff, tap Anyone or a person, then tap Pick a time.
6. On Pick a time, choose a day and a time, then tap Review and confirm.
7. On Review the change, check New booking details and New booking charges.
8. Tap Confirm.

You can only change the staff member and the time. Your services and products stay the same. To change them, cancel the booking and book again. See booking a service.

How do I cancel a booking?

1. Open the booking, as above.
2. Tap Cancel appointment.
3. Read Cancellation charges.
4. Tap Confirm cancellation. Tap Keep it if you change your mind.

Will I be charged to change or cancel?

It depends on the shop’s cut-off time. You can change the booking for free until then. The shop picks it in its policy: Any time, or 12, 24 or 48 hours before. The policy is on your booking, under Booking policy.

In time (before the cut-off):

• Cancelling: your deposit is refunded to your card. Nothing else is charged. The booking says how much of your deposit goes back to your card.
• Rescheduling: the booking moves and you pay nothing.

Late (after the cut-off):

• Cancelling: the shop keeps your deposit. Nothing more is charged.
• Rescheduling: the shop keeps your old deposit, and a new deposit is charged for the new time. New booking charges shows both before you confirm. Your booking gets a new booking number.

No deposit: nothing is charged, in time or late.

The cancel screen lists Cancellation charge and Refunded to your card before you confirm.

What if the shop cancels or moves my booking?

If the shop cancels, you always get your deposit back in full, whatever the time. If the shop moves your appointment, it costs you nothing and your deposit stays as it is.

Why can’t I change my booking?

Once your appointment has started, you cannot reschedule or cancel it. Open the booking itself to change it before then.

Can I get a refund after the visit?

That is up to the shop. See paying for a booking and when will I receive my refund.