How do I return something I bought?

Open the order in Purchases and tap Return this item under the item. You can return an item after it is delivered, if the seller accepts returns and the return window is still open.

When can I return an item?

• The shipment must say Delivered.
• The seller must accept returns. Each seller sets no returns, 14 days or 30 days.
• The window counts from the day your item was delivered.

The order shows where you stand. You may see Returns open until a date, Returns closed on a date, or This seller does not accept returns. In the last 3 days it counts down, for example Only 3 days left to return. If you can’t return it, the button is replaced by a short line explaining why.

How do I start a return?

1. Tap Menu.
2. Tap your profile’s settings, then Purchases.
3. Tap the order.
4. Tap Return this item.
5. Under Why are you returning this item?, pick a reason.
6. Write your comments in Add your comments. This is required. Use 40 to 500 characters.
7. If you can send back more than one item or unit, choose what you are sending back.
8. Check Return shipping and What you get back.
9. Tap Buy label and submit, or Get label and submit if the seller pays.

The reasons are Received item does not match description, Wrong item received, Item is defective or broken, and No longer needed. The reason you pick does not change who pays for shipping.

Can I return part of an order?

Yes. Choose which items to send back, and how many of each when you bought more than one.

Can I return items from two sellers together?

No. One return covers one seller. Start a separate return for the other seller.

Who pays for return shipping?

That is the seller’s policy. The screen shows Free — this seller pays return shipping, or the Label charge, a Processing fee and the Total to pay now.

If you pay, you choose a card under Pay the return shipping with, and the card is charged when you submit. If the charge is declined, the return does not start.

When do I get my money back?

When the seller has checked the item and accepted the return. Your refund goes back to the card you paid with. See When will I get my refund?.

Is my return approved right away?

Your return is accepted the moment you submit. The seller can’t refuse the request. They check the item when it arrives, and they can decline the return then.

Can I cancel a return?

No. Once you submit a return, you can’t cancel it.

What next?

You land on the return label screen. See Printing your return label and sending it back.