Adding or changing your phone number

You add or change your phone number in Log in and Security. We text a code to the number to confirm it is yours. Only US numbers work.

Do I need a phone number?

Only if you sell or take bookings. You need a confirmed number to save your Ship From Address, or your Business Address if you are a Service Provider. The Save button stays grey until the number is confirmed. A Service Provider never ships, but still needs the number for this screen. If you only shop, you do not need one.

How do I add a phone number?

1. Tap Menu and open Global Settings.
2. Tap Log in and Security.
3. Find the Phone card. Tap Add a phone number.
4. Type your 10-digit number. The +1 is already there.
5. Tap Send code.
6. Type the code we texted to you.

Your first number needs no password. Adding it turns the Phone switch on.

You can also add a number when you set up your Ship From Address, or your Business Address if you are a Service Provider.

How do I change my phone number?

1. Go to Log in and Security as above.
2. On the Phone card, tap Change phone number.
3. Type the new 10-digit number.
4. Type your password in Current password.
5. Tap Send code.
6. Type the code we texted to the new number.

You get a notice in your bell called Your account details changed. Changing the number does not change the Phone switch.

What if the code does not come?

• Wait a little. A text can take a few moments to arrive.
• Tap Send again under Didn’t get it?. You can ask again after 60 seconds.
• If you typed the wrong number, tap Use a different number.

See also Why can’t I verify my email or phone number?.

Can I use a number from outside the US?

No. Only 10-digit US numbers work today.

Can I change it on Personal Information?

No. Use Log in and Security.

Can I sign in with my phone number?

No. You sign in with your email or user ID. See Signing in and out.