The License on file badge, and why it can disappear

Your badge shows that a license is on file for your business and that XO Bestie has approved it. It goes away when no approved license is current. Fix the license and the badge comes back.

What does the badge mean?

It means you sent in a license, and XO Bestie looked at the document and approved it. The badge does not say “Verified.” The app tells customers that XO Bestie does not verify, endorse, or guarantee any credential.

Licenses are optional. You can add one at any time from In the appMenuShop SettingsLicenses and Certifications.

Where do customers see the badge?

Customers see a small badge next to your shop name. It shows on your shop card in Services and on your shop page. It is brown when you have a current, approved license. It is grey when you do not.

When the badge is brown and a customer taps it, they see Credentials on file. For each current license it shows the type, the category, the Number, who it was Issued by, and the date it was Approved.

A grey badge means there is no current, approved license on file.

What does each license status mean?

Each license on Licenses and Certifications shows one of these lines.

• In review: XO Bestie is checking it. It does not earn the badge until it is approved.
• On file until a date: approved. The badge stays on until that date.
• On file · does not expire: approved, with no end date. The badge stays on.
• Not approved — you can submit it again: XO Bestie did not approve it. It does not earn the badge.
• Expired — renew it to get your badge back: the end date has passed. It no longer earns the badge.

The badge shows when at least one license is approved and has not passed its end date.

Why did my badge disappear?

It goes away for one of these reasons.

• Your license expired. The end date passed and you have no other current license.
• You changed a license. Saving any change sends it back to In review. If it was your only current license, the badge goes away until XO Bestie approves it again.
• Your license was not approved. The status says Not approved — you can submit it again.
• You removed it. Tapping Remove and then Confirm takes the license off your shop.

If you have more than one license, one expired license does not remove the badge while another is approved and current.

Will I be told before my license expires?

Yes. You get a reminder when an approved license is 30 days or less from its end date. You get another one after it expires. Tap the reminder to open Licenses and Certifications.

How do I get my badge back?

1. Tap Menu.
2. Tap Shop Settings, then Licenses and Certifications.
3. Tap the license that shows the problem.
4. Fix the details. For a renewed license, enter the new Expiry date and attach the new document.
5. Tap Save.

The license goes back to In review. Your badge returns once XO Bestie approves it. For the full steps, see updating your service license.

Do I need a license to take bookings?

No. The app does not require one. A license only earns the badge.