Cancelling a sale

You can cancel a sale on the Shipment screen while it is Unshipped and before you take a label. The customer is refunded in full, the items go back on sale, and you are charged the card processing fee. After you take a label, you cannot cancel.

How do I cancel a sale?

1. Tap Menu.
2. Open Bestie Settings. On a Boutique, open Boutique Settings. On a Creator profile, open Creator Settings.
3. Tap Manage Orders.
4. On the Unshipped tab, tap the sale.
5. Scroll to Cancel this sale.
6. Tap Cancel this sale.

The buyer is refunded in full, the items go back on sale, and you pay the card processing fee.

The sale is cancelled as soon as you tap. There is no second step to confirm it.

When can I not cancel?

The Cancel this sale button only shows when the sale can still be cancelled. If you do not see it, one of these is true:

• You already bought or printed a shipping label, or saved a tracking number.
• The sale has already shipped.
• There is a return on the order.
• The sale was already cancelled.

If the sale has shipped and the customer wants to send it back, see Handling a return.

What does a cancellation cost me?

You pay the card processing fee. That is the same Transaction fee shown on the sale. XO Bestie does not keep its own Selling fee on a cancelled sale.

If you had not been paid yet, only that fee is taken from your balance. If you had already been paid, the money you earned from the sale is taken back too.

On the Earnings card, the first line changes to Earnings at the time of sale. A line called Transaction fee loss shows what the cancellation cost you. The line under the total says what happened to the money, such as Taken off your balance.

What happens to the customer and the items?

• The customer gets a full refund.
• The items go back on sale, and the stock you had is restored.

What if I do not ship in time?

You have 5 days from the order date to ship. If by then you have not bought or printed a label, or saved a tracking number, XO Bestie cancels the sale for you. The customer is refunded in full.

An automatic cancellation costs you the same as one you do yourself. You are charged the card processing fee.

To avoid it, ship the sale in time. See Shipping a sale.

Where do I see cancelled sales?

On Manage Orders, open the Cancelled tab. Each cancelled sale is listed there.

Can the customer cancel too?

Yes. A customer can cancel an order that has not shipped. The money works the same way. To read about it from their side, see How to cancel an order.