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Shipping a sale: labels, packing and tracking

Selling2 min readUpdated November 2026
On this page
  1. How do I open a sale to ship it?
  2. What do I do when XO Bestie ships it?
  3. What do I do when I ship it myself?
  4. Can I cancel after I get a label?
  5. What do I earn from the sale?
  6. Can the customer return it?
  7. Where do I check my other sales?

When something sells, open the sale to see what to pack and where to send it. Ship within 5 days of the order. See Cancelling a sale for what happens if you don’t.

How do I open a sale to ship it?

In the appMenuBestie SettingsManage Ordersthe sale
  1. Tap Menu.
  2. Open your profile’s settings, for example Bestie Settings.
  3. Tap Manage Orders.
  4. On the Unshipped tab, tap the sale.

What do I do when XO Bestie ships it?

  1. Pack itUse the box size shown
  2. Get the labelGenerate shipping label, then Print label
  3. Drop it offThe carrier scans it
  4. DeliveredThe carrier scan marks it
  5. PaidAfter the return window
  1. Open the sale and check the box size it shows.
  2. Pack the items in a box no bigger than that size.
  3. Tap Generate shipping label if you see it, then tap Print label.
  4. Stick the label on the package and drop it off with the carrier.

You don’t need to mark it shipped or delivered. The carrier’s scan does it.

What if the sale says two packages?

Pack and label each package on its own. You get a label for each one.

What if a label won’t print?

Pull down on the screen to refresh it, then tap Print label again. You can also print it from xobestie.com in a web browser. If it still doesn’t work, contact us.

What do I do when I ship it myself?

  1. Pack the items and send them with your carrier.
  2. Open the sale. Under Tracking information, enter the Tracking number and choose your carrier.
  3. Tap Save tracking, then tap Mark as shipped.
  4. When the customer has the package, tap Mark as delivered.

Mark it delivered only when the customer has the package.

Can I cancel after I get a label?

No. Once you print a label or save a tracking number, you cannot cancel the sale. See Cancelling a sale.

What do I earn from the sale?

The Earnings card on the sale shows what you earn after XO Bestie’s fees. See Selling fees and When you get paid.

Can the customer return it?

The sale shows whether the customer can return it, and until when. See Handling a return.

Where do I check my other sales?

In Manage Orders. See Manage Orders: your sales list.

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