How do I reply to a review a customer left me?

You can reply to any review you receive. Open My Reviews, go to You received, and tap Reply. Anyone who reads the review sees your reply. You can reword it later, but you cannot delete it.

How do I reply?

1. Tap Menu.
2. Open your profile’s settings. For example Bestie Settings or Boutique Settings.
3. Tap My Reviews.
4. Open the You received tab.
5. Find the review and tap Reply.
6. Write your answer in Your reply. You can write up to 500 characters.
7. Tap Post your reply.

The item and the customer’s review show above your box.

Does the customer know I replied?

Yes. When you post a new reply, the customer is notified. The notice names the shop they bought from.

Can I change my reply?

Yes. Each review can have one reply, and you can replace it.

1. Open My Reviews and the You received tab.
2. Tap Edit your reply on the review.
3. Change the words.
4. Tap Update your reply.

The customer is not notified again when you reword it.

Can I delete my reply?

No. The app has no button to delete a reply. You can only replace it with new words. A reply cannot be empty.

Who answers when I have more than one profile?

Your reply always shows under the shop that was reviewed, which is the shop the customer bought from.

Can I remove, hide or edit a bad review?

No. A seller cannot edit, hide or report a review. Only the customer who wrote it can change it. Your reply is the way to give your side.

If the customer returned the item, the review shows Item was returned. See how to leave a review for how reviews work from the customer’s side.

Can I reply to a review of an appointment?

No. Customers cannot review appointments. See reviewing a service you booked.