Listing a pre-loved item

To list a pre-loved item, tap Sell in the bottom bar and fill in the Sell an item form. It has four steps. When you tap Post listing, your item goes live.

1. Product detailsType, condition, title
2. Shipping & handlingHow it gets there
3. InventoryColors, photos, sizes
4. Price & earningWhat you earn

How do I start?

1. Switch to your Bestie profile if you are on another one.
2. Tap Sell in the bottom bar.

If a panel called Before you can sell opens, finish the steps it lists first. A Bestie needs Set where you ship from, Set your return policy and Set how you get paid. See Before you can sell.

Step 1: Product details

Fill in these fields. Tap Next when you are done.

1. Product type: pick one of Fashion, Beauty & Wellness or Home & Living.
2. Product condition: pick the condition that fits (see below).
3. Category: pick one. It stays closed until you pick a product type.
4. Sub category, Item type and Item sub type: these show only when your category has them. Some let you choose Add your own.
5. Style and Material: both are optional. They show only for some categories.
6. Brand: type who made it. If the brand is not in the list, it still saves.
7. Title: 3 to 150 characters. This is what a shopper sees first.
8. Description: 10 to 1,500 characters.
9. Tags: optional, and only for some categories. They help shoppers find your item.

What do the conditions mean?

The choices depend on the product type.

Fashion and Home & Living:

• Never used with tags (Fashion): brand new and unused, with the original tags still attached.
• New & Never used (Home & Living): brand new and never used. It may be without the original packaging.
• Like new: used once or twice, with no visible signs of wear.
• Used: previously used and shows some signs of wear, but still in good shape.

Beauty & Wellness has one condition, Sealed & unopened box. It means still in its original packaging, never opened. So you can only list a beauty item that was never opened.

Step 2: Shipping & handling

Pick XO Bestie handles shipping and delivery (Recommended) or I will handle shipping myself. Then choose who pays for shipping. See How do I set my shipping policy? for what each choice means.

If XO Bestie ships, you also enter the package Length, Width, Height and Weight. The package is the item itself, not the box you ship it in. In the US, a package can weigh up to 70 lb. Then you answer the HAZMAT Information question. Pick No or Yes, then tap Continue. You cannot go on until you answer.

If you ship yourself, you are not asked for these. You add a tracking number to each order later.

Step 3: Inventory

You build one card for each color. Each card has its own photos and sizes. Some categories use Shade, Scent or Flavor instead of color, and the buttons use that word.

1. Tap Add a color.
2. Add photos. You can add up to 6 for each color. The first photo is the Cover. Tap an empty photo box, then pick Take a photo or Choose from library.
3. Crop each photo, then tap Use photo.
4. Add your sizes with Add size. If your size is not in the list, use Your own size.
5. Set the quantity in the Qty column for each size. It starts at 1, and you cannot enter 0.
6. To add another color, tap Add another color.

Some items have no colors. Then there is no Add a color button. You just add photos and sizes.

To change the order of photos, press and hold a photo, then drag it. The first photo is always the Cover. To remove a photo, tap the on it.

What are the photo rules?

• You can add up to 6 photos for each color.
• After you crop it, a photo must be at least 500 pixels on its longest side. If your crop is too small, the app asks you to zoom out or pick a larger photo.
• A listing can have up to 12 colors.
• A listing can have up to 200 sizes in total, across all its colors.

If a photo does not upload, try again. If photo access is off, allow it in your phone’s Settings.

Step 4: Price & earning

1. Enter the Original price. This is what the item cost new.
2. Enter the Listing price. This is what a customer pays, before shipping. It must be lower than the original price.
3. Check the What you earn panel. It shows the item price, XO Bestie fee, Payment processing and Shipping label, then You earn.
4. Tap Post listing.

There is a lowest price you can list. If your price is below it, the app tells you the lowest you can use. It also refuses a price that would earn you nothing after fees and shipping. See XO Bestie platform fee.

What happens after I post?

Your item goes live and the listing page opens. XO Bestie then checks your brand, title, description and photos. If something is flagged, the listing is hidden from shoppers. Edit the part that was flagged, and it goes back on sale once it checks clean. If you think it is a mistake, you can wait for our team to review it. See Why was my content flagged?.

Can I save a draft, add a video or upload many items?

No. There are no drafts, no video and no bulk upload. On the first step, Discard leaves the form and throws away what you entered. You list one item at a time.

What if I make a mistake?

You can change a listing after you post it. See How do I edit a listing?. An item that has sold cannot be changed.

Why can’t I tap Next?

A step must be complete before you can move on. Fields that need attention show in red after you tap Next. On the last step, the app takes you back to the first step with a problem.

What do I do next?

When your item sells, it shows in Manage Orders. See Managing your orders and Shipping a sale.